Sales Support

We are offering a permanent employment opportunity in the industry, located in Rochester, New York. This role of Sales Support plays a critical part in connecting our customers and production team, ensuring smooth operations and customer satisfaction.

Responsibilities:

• Handle sales-related communications through phone or email, including orders, quotes, and inquiries
• Support the production team by coordinating with account managers, logistics, and quality teams
• Collaborate with the production planning and procurement teams for efficient order processing
• Use company-developed methods to calculate and provide quotations to customers
• Utilize the ERP system for various tasks like order processing, quoting products, loading parts, and more
• Review and implement changes and updates to sales orders as needed
• Address customer queries related to product receipt issues in a timely and detail oriented manner
• Update and manage customer information portals regularly
• Assemble and print sales order packets
• Ensure compliance with company's sales, marketing, and export/import policies
• Prepare sales analysis reports, customer order listings, and other customer-related reports. • Proficiency in B2B Sales is required. Applicants must have a strong understanding and experience in this area to effectively support our sales team.
• Experience with Purchase Orders is necessary. Candidates should be comfortable with creating, managing, and tracking purchase orders as part of their daily responsibilities.
• Ability to generate Customer Quotes is crucial. The role demands the frequent creation of accurate and competitive quotes for our customers.