Marketing Assistant

Overview:

Data entry will follow the entire order lifecycle from validating accuracy of automated orders to manually creating shipments, capturing payment, and entering tracking information. You will work cross-functionally with customer service, finance, and operations departments.

Responsibilities:

• Validate accuracy of order information transmitted from the website to MAS500 database.
• Manually create shipments in Salesforce Order Management
• Update order status when order is ready to ship to collect payment.
• Update tracking numbers on orders once orders ship.
• Talk directly with customers via phone and web chat to resolve order issues.
• Assist customers with cancellations and returns.
• Verify successful payment capture (Stripe) and sales tax (Avalara).
• Assist finance department with Stripe and Avalara reporting.
• Other duties as needed to assist retail website and/or finance department.

Qualifications:

• Bachelor’s degree in business or related field preferred, High School diploma required.
• 2+ years’ experience with Salesforce Order management and/or Salesforce Commerce Cloud.
• 1+ years’ Customer Service experience required.
• Experience in accounting, preferred.
• Experience with Stripe and Avalara preferred.
• Experience with MAS500 database preferred.