Service Tech
We are seeking a Field Services Specialist to join our expanding installation team in Las Vegas, primarily supporting the Clark County School System and surrounding areas. In this role, you will ensure our IoT platform remains fully operational, providing onsite support, and fostering confidence among end users and administrators in utilizing our services effectively.
The Field Service Specialist will play a key role in engaging with customer site leaders across Operations, IT, and Facilities to resolve issues, manage inventory, and support the seamless integration of platforms. Additionally, you'll collaborate closely with our Customer Success, Command Center, and Product teams to ensure optimal customer experience and continuous platform improvement.If you are interested please apply!
salary: $55,000 - $65,000 per yearshift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities- Engage Operations, IT, and Facilities leaders at customer sites to resolve IoT platform issues that arise from time-to-time
- Assist Warehouse team with inventory management ensuring company assets are recovered from installers and returned in a timely manner
- Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
- Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
- Bring feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams
- Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams
- Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms
- Assist with change, add or RMA questions and orders
- Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services
- Engage administrators and end users, where possible, to generate feedback on the platform and verbatims to leverage in marketing activities
- working in a smoke free environment
- manual lifting up to 25lbs
- standing for 4 hours at one time
- working up to 4 hrs of overtime per week
- Inspecting
- Blueprint Reading
- Mechanical Maintenance
- Electronic Maintenance
- Inspection
- Basic Computer Skills
- Basic Software Skills
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.