[ref. i49362518] Business Development Specialist, IT Services - Williamsville

We transform the workplace for people and businesses around the world.

At Aleron, we go beyond delivering exceptional service. We are committed to driving meaningful impact through advancing social justice, promoting community engagement, and fostering economic empowerment in the regions we serve. Our mission is to build a global network of skilled, passionate professionals like you, empowering your growth and success every step of the way.

What Aleron has to offer:

Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k).

• Pay: $65,000 - $70,000 + commission

Hybrid work options available

Job Summary:

The primary objective will be to drive new business acquisition while strengthening and expanding existing client partnerships to achieve sustainable revenue growth.

Essential Duties and Responsibilities:

New Business Development-

Proactively identify, prospect, and secure new clients for IT services, including helpdesk support, desktop/user support, and IT consulting.-

Collaborate with Lume leadership and Aleron's marketing team to design and implement sales strategies aimed at exceeding ambitious monthly and quarterly revenue goals.-

Oversee the entire sales cycle, from lead generation and initial outreach to closing deals and ongoing account management.-

Develop and maintain targeted prospect lists, ensuring consistent outreach and follow-up to maximize engagement.-

Support contract negotiations and renewals, aligning terms with company objectives and ensuring mutual benefits.

Account Management-

Build and maintain strong client relationships, delivering an exceptional client experience (CX) through regular touchpoints and quarterly business reviews.-

Identify and capitalize on opportunities to cross-sell and upsell additional IT services.-

Promote and facilitate the integration of other Aleron services when aligned with client needs.-

Partner with the delivery team to manage IT projects, ensuring they are completed on time, within budget, and to the highest quality standards.-

Address and resolve client concerns promptly, ensuring consistent communication and successful issue resolution.

Customer Engagement-

Serve as a trusted advisor by understanding client challenges and recommending tailored IT solutions that drive business success.-

Deliver compelling presentations and demonstrations that effectively communicate the value of our IT services.-

Share insights on emerging technologies and services to help clients enhance their operations and achieve their goals.

Sales Operations-

Leverage CRM tools to track client interactions, manage sales pipelines, and maintain accurate records.-

Develop and deliver detailed RFP responses and proposals, working closely with internal teams to ensure quality and alignment with client needs.-

Provide timely and detailed sales activity reports to management, highlighting progress and opportunities for improvement.

Community and Brand Advocacy-

Represent the company at industry events, networking forums, and community organizations to enhance visibility and foster strategic partnerships.-

Act as a brand ambassador, championing the company's values and promoting its image in the market.-

Collaborate with the marketing department to align sales initiatives with campaigns, generate targeted leads, and create impactful promotional materials.-

Represent the company at industry events, networking forums, and community organizations to enhance visibility and foster strategic partnerships.-

Collaborate with the marketing department to align sales initiatives with campaigns, generate targeted leads, and create impactful promotional materials.