Service Operations Associate

If this sounds like a fit for you, please apply here.

education: Bachelors

• Interact with customers, vendors, sales representatives, and technicians on a daily basis.
• Coordinate logistics and scheduling of technicians for service visits.
• Communicate cancellations or delays with customers.
• Provide outstanding customer service to each customer using phone or email communication.
• Strive to improve customer satisfaction by building relationships with customers and understanding customer needs.
• Handle customer inquiries and resolve complaints in a timely, professional, and accurate manner.
• Handle incoming phone calls, emails, and portal communications with customers and other departments.
• Manage work order queue to include opening, updating, and closing tickets in a timely manner within defined goals.
• Monitor parts orders or RMAs and coordinate follow up visits.
• Provide pricing for service requests, parts, or repairs.
• Maintain and update customer records within service management system.
• Update information in other administrative systems related to timecards, invoices, or parts.
• Work with management team to identify process improvement areas.
• Other duties as assigned.

• Basic Computer Skills
• Operations
• SalesForce.com
• CRM
• Problem Solving
• Written Communication
• Oral Communication
• Customer Service

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.