Customer Service Representative
You will act as a liaison, provide product information and resolve any emerging problems that our customers might face. The best CSRs are genuinely excited to help customers and are patient, informative, and passionately communicative. If you are interested and qualified for this opportunity, please apply to this opportunity today or send your resume to jenn.eng@randstadusa.com for immediate consideration!
salary: $20 - $22 per hourshift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
Provide outstanding customer support by accurately and thoroughly respondingto inbound calls, e-mail inquiries and chat in order to provide information about
products and services, to take orders for part replacements, or to obtain details
of complaints.
Provide and coordinate service to customers as it relates to order inquiries and
entries, product/ technical support, and issue resolution.
Determine root causes to issues and develop resolution action plans based on
your findings, as well as interact with other departments to help drive positive
customer experiences.
Be an active listener who can show empathy and patience in a non-scripted
environment
Obtain and examine all relevant information and assess validity of complaints
and to resolve possible causes of failure, wrong product, etc.
Review warranty policy terms and determine whether a particular claim iscovered by warranty.
Prepare shipping for returned goods.
Assists in Returns and Replacements as needed.
Provide technical assistance as necessary to customers, and utilize internal
resources to find resolutions when applicable.
Communicate all grievances, improvement suggestions, and constructive
criticism to Customer Support Manager
Reputation Management – Review product rating and reviews on Kraus.com and
partner sites and manage/resolve customer concerns.
Skills- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- Adapting to Change
- Basic Software Skills
- Typing Skills
- Basic Computer Skills
- Customer Service
- Call Center Support
- Patient Support
- Client Service
- Customer Relations
- Customer support
- CUSTOMER ORDERS/SALES
- Phones
- Emails
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.