Support Technician

COMPENSATION:

• Our starting rate for this position will be between $23 and $25 per hour, reflecting the full pay scale for this role which ranges from $20 to $31 per hour.
• Full-Time (40-hour week)
• Benefits (including medical, vision, dental after 30 days and 401K up to 3% match after 12 months)
• 9 Holidays
• 1 Week Vacation at 1 year point

SUMMARY

Their duties also include assisting users with procedures, providing remote client support, and promptly resolving problems to ensure customer satisfaction.

**Please be aware that while the radiography software installation and troubleshooting of digital X-Ray generators do not involve radioactive cores, we strictly adhere to safety protocols. Consequently, all technicians are required to wear radiation badges during the testing or quality assurance of repaired digital generators**

• Provide product support alongside top-notch customer service, while upholding company standards for communication, service quality, support, and thorough ticket documentation.
• Answer support phone calls and emails for all equipment and software.
• Monitor parts inventory to assure adequate stock.
• Prepare parts orders for shipping.
• Remote software installs new equipment remotely.
• Perform maintenance and repairs on customer equipment.
• Maintain good housekeeping practices for all workspaces and assist within office organization projects as needed.
• Perform additional tasks as assigned by Support Managers

# QUALIFICATIONS

• High School graduate or equivalent.
• 2+ years of customer service experience.
• Able to communicate clearly in writing and verbally.
• Self-motivation...requires minimum supervision.
• Good attendance and punctuality.
• Strong mechanical aptitude.
• Adaptability, initiative, flexibility and in addition to critical thinking skills.
• We build quality equipment. Requiring attention to detail and consistent focus throughout the process.

• Production experience, preferably in the precision equipment industry.
• Microsoft Office (Word/Excel/Outlook) familiarity.
• Machinists' experience helpful.
• Small equipment/electrical repair experience.
• Phone support/call center experience beneficial.
• Microsoft 365 experience.

# COMPETENCIES

Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' v