Customer Success Manager

BigRentz is on a mission to revolutionize the equipment rental industry with cutting-edge technology and world-class customer service. With over 6,000 equipment suppliers and 14,000+ rental locations nationwide, we simplify the rental process for businesses across the country.

Now, we’re looking for a Customer Success Manager (CSM) to drive client satisfaction, retention, and growth. If you’re a proactive, customer-centric professional with a knack for building lasting relationships and delivering results, we want to hear from you!

• Act as the primary point of contact for assigned customer accounts, ensuring a seamless experience
• Build long-term, trusted relationships with key stakeholders
• Proactively manage the customer lifecycle—from onboarding to continued engagement
• Analyze customer usage and offer insights for optimization and upsell opportunities
• Identify and pursue upselling, cross-selling, and referral opportunities
• Resolve customer concerns quickly and effectively
• Maintain accurate records of client interactions in our CRM
• Collaborate across departments to enhance customer success strategies

• Experience in account management, customer success, or a related field
• Strong communication & problem-solving skills—you anticipate needs before they arise
• Proficiency with CRM tools and customer management systems
• A results-driven mindset focused on delivering measurable value
• Ability to analyze data & provide insights that drive customer success
• Bachelor’s degree preferred, but experience and skills matter more!

• Industry Leader: We’re the largest online equipment rental network
• Innovation-Driven: Be part of a team that’s shaping the future of rentals
• Remote Flexibility: Work from anywhere while making a national impact
• Career Growth: We invest in our people and provide clear growth paths
• Competitive Pay: $70,000 - $75,000 base salary + performance-based compensation

• Base Salary: $70,000 - $75,000, with flexibility based on experience and performance potential.
• Realistic Earnings: Successful CSMs typically earn $85K - $90K+ annually through compensation incentives.

Ready to elevate your career? Apply now and become part of the BigRentz team!