Inside Sales Representative

You will be working in a fast-paced environment where customer satisfaction and efficient order completion are of utmost importance.

Responsibilities:

• Handle customer inquiries professionally and efficiently, ensuring exceptional customer service at all times.
• Conduct comprehensive follow-ups to verify customer satisfaction and order completion.
• Utilize CRM and Microsoft Office Suites to maintain accurate customer records.
• Process customer orders from initiation to completion with a high level of detail and accuracy.
• Actively engage in qualifying leads to generate new business.
• Monitor customer accounts and take appropriate action based on account status.
• Collaborate with the logistics team to ensure timely and accurate delivery of orders.
• Utilize inside sales strategies to drive sales and enhance customer satisfaction.
• Resolve any issues or disputes that may arise during the order process promptly and professionally.
• Continuously update knowledge on industry trends and best practices to stay ahead in the competitive market. • Proven experience in an Inside Sales Representative role or similar customer service position
• Strong proficiency in CRM systems and practices, as well as the time management software "About Time"
• Exceptional communication skills, both written and verbal
• Ability to handle inbound calls promptly and professionally
• Familiarity with billing functions and financial transactions
• Strong interpersonal skills, with a customer-centric approach to sales
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously
• High level of self-motivation and ability to work independently
• Strong problem-solving skills and the ability to think on your feet
• Solid understanding of sales principles and customer service practices
• High school diploma or equivalent; college degree preferred
• Fluency in English; additional languages are a plus.