[ref. x76742324] Randstad - Patient Access Representative (Call Center)

The ideal candidate has experience in call center environments handling high volume inbound calls, and providing exceptional customer service. Equipment will be provided for remote work. This is a 4-month assignment, with potential to extend. A typing test and data entry assessment must be completed and passed to be considered.

education: High School

• Patient Access and Registration:
• Answers phones
• Perform appointment making processes.
• Complete accurate patient registration, such as, verification of patient demographics and payor coverage.
• Perform check-in, check-out, admit and discharge tasks.
• Build and maintain appointing templates.
• Perform MyGH set up verification. Communicate with patients via multiple channels.
• General Account Management:
• Confirm and set up payor coverage structures.
• Obtain prior authorization for services.
• Process appropriate items in the patient, claim edit and charge review work queues.
• Act as liaison to Patient Financial Services and the Health Plan.
• Communicate with external government payors and employers, as necessary.
• Perform manual service capture and data entry. Act as liaison to Health Information Management Coding Specialist for facility specific coding issues.
• Apply account review criteria and billing guidelines in preparation for offsite billing of professional services.
• Provide fee estimates for GH services. Assist patients with billing questions.
• Customer Service:
• Demonstrate excellent customer service and communication skills.
• Treat customers with courtesy and respect.
• Adhere to HIPAA and patient confidentiality requirements.
• May act as a guide when a patient accesses internal healthplan services.

• Call Center Support
• Patient Support
• Telephone Etiquette
• patient access
• Activating Patient Files
• Basic Software Skills
• Basic Computer Skills
• EMR
• EHR/Epic
• Industry Representative
• Patient Scheduling
• Healthcare System Navigation
• Health Insurance Policies
• Healthcare Network
• HIPAA
• Patient Care Coordination

• Years of experience: 0 years
• Experience level:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.