IT Support Technician II

This contract role beckons for an IT professional ready and eager to demonstrate their prowess and grow while tackling real-world IT challenges.

Responsibilities:

• Assisting in the onboarding process by familiarizing staff with the software and tools used daily.
• Managing and maintaining inventory of workplace equipment, including computers, laptops, monitors, phones, tablets, and cabling.
• Providing second-tier desktop support for hardware and software across Windows and OSX machines.
• Offering A/V Support for various events such as meetings, presentations, and live streams.
• Balancing a mix of onsite, in-office support, and remote opportunities depending on daily responsibilities.
• Demonstrating problem-solving, troubleshooting, and investigative skills in a fast-paced startup environment.
• Communicating effectively with strong interpersonal skills.
• Delivering robust customer service with a qualitative mindset.
• Orchestrate the provision and shipment of laptops.
• Administering and customizing software suites such as Google Workspace, Asana, 1Password, Adobe, Office 365.
• Developing and/or updating documentation on various IT-related processes.
• Strong background in IT, notably in a computing support role, and familiarity with advanced troubleshooting tasks associated with a Level 2 Support position.
• Sound understanding and hands-on experience dealing with both Mac and Windows operating systems.
• Exceptional problem-solving skills, notably in analyzing and resolving WiFi and printer related issues.
• Experience in physical handling of IT equipment; collecting, distributing, and setting up of hardware as necessary.
• Proven abilities in systems access determination, recognizing program ownership, and handling user permissions.
• Experience with preparing and shipping laptops and other equipment to staff or remote locations while ensuring device security.
• Proficiency in conference room technology troubleshooting and ensuring smooth, uninterrupted meetings and presentations.
• Familiarity with modern workplace tools such as Google Workspace, Asana, Adobe, and other significant SaaS applications.

Apply today!