[ref. a298822] Logistics Operations Support - Randstad
job summary: ***This is a Hybrid role based in either San Francisco, CA or Chicago, IL***
Our client is currently seeking a Logistics Operations Specialist with a solid background in operations, logistics, distribution, shipping, and 3PL.
In this role, you'll play a crucial part in supporting shipping operations, managing logistics, and ensuring the smooth flow of shipments to customers. Your responsibilities will include overseeing day-to-day activities for outbound orders, creating detailed reconciliation reports, and analyzing export/import data to drive process improvements.You'll also work closely with distribution centers, handle escalations, and contribute to system enhancements that integrate new shipping services.
This position requires a high attention to detail, excellent problem-solving skills, and an enthusiastic attitude. Experience with ERP software and Warehouse Management Systems is a huge plus!
location: San Francisco, Californiajob type: Contract
salary: $28.48 - 38.48 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:Responsibilities:
o Oversee day-to-day activities to support the fulfillment of outbound orders and ensure operational efficiency. Using multiple ERP system to accomplish daily task.
o Craft and deliver daily internal and third-party logistics (3PL) reconciliation reports to track order accuracy and inventory levels.
o Analyze and interpret export/import data from various internal and external data sources to support decision-making and process improvements.
o Support system updates and enhancements to integrate new shipping services and capabilities.
o Facilitate effective communication between our client and third-party distribution centers to ensure alignment and issue resolution.
o Attend weekly meetings with distribution centers to prioritize orders, address issues, and optimize fulfillment processes.
o Investigate and resolve lost and damaged package claims, handling escalations with couriers and customers in a timely manner.
o Understand and adhere to international shipping requirements, including export documentation and region-specific criteria.
o Provide support for multiple distribution centers as required to ensure consistent operational performance.
o Analyze shipment data to identify opportunities for efficiency improvements in transit modes, packaging, and other logistical aspects.
o Develop and maintain an understanding of Routing Guides (RTG) and Shipping Routing Configurations (SRC) to streamline processes.
o Communicate our client's shipping policies clearly and effectively to internal teams and external partners.
o Manage sales and customer escalations, providing resolutions and maintaining high levels of customer satisfaction.
o Review, analyze, and report on system data and performance metrics to identify areas for improvement.
Requirements and Qualifications:
- Bachelor's degree is required.
- 3-5 years of experience in fulfillment warehouse operations and/or logistics management.
- Experience with ERP systems
- strong knowledge of general business software with a demonstrated ability to learn and apply new applications.
- Ability to articulate complex processes and translate them into actionable steps.
- Excellent organizational and communication skills, with proficiency in managing phone, email, and meeting interactions.
- Proficiency in Microsoft Excel and other data analysis tools.
- Exceptional attention to detail with a focus on accuracy and thoroughness.
- Proven analytical and problem-solving skills with the ability to adapt to changing conditions and priorities.
qualifications:
- Experience level: Entry Level
- Education: Bachelors (required)
- Logistics
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.