Customer Service Representative
Robert Half Kendallville
We are seeking a Customer Service Representative to join our team in the non-profit industry, located in Kendallville, Indiana. The primary function of this role is to ensure efficient processing of client intake and eligibility determination for our programs, while promoting a positive and friendly work environment.
This role also involves engaging with various human service organizations, utility companies, childcare providers, and other entities for referral, outreach, and advocacy services.
Responsibilities:
- Determine eligibility and enroll families into our programs, ensuring compliance with program operations, regulations, and standards.
- Foster collaboration with other departments, programs, and services to maximize benefits to families.
- Represent our organization at county inter-agency meetings and other local events.
- Implement our organization's values at all times.
- Proactively engage in the improvement processes of our organization, attending all staff meetings, and professional development trainings.
- Maintain a high standard of quality within our established guidelines.
- Act as a representative for our organization at county events.
- Manage and maintain client appointment completions set annually by Program management.
- Handle customer inquiries and resolve any issues efficiently.
- Monitor client accounts and take appropriate action when necessary. • Proficient in customer service skills, including the ability to manage customer expectations and deliver an exceptional customer experience.
- Experience with switchboard operations, specifically with managing 1-10 lines.
- Proficient in data entry, with a strong attention to detail and accuracy.
- Experience in data migration, including the ability to ensure data integrity during the migration process.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced, non-profit environment.
- Problem-solving skills and the ability to make decisions under pressure.
- Ability to work well in a team, demonstrating cooperation and mutual respect.
- Proactive in identifying and resolving issues before they escalate.
- Good organizational skills, with the ability to juggle multiple tasks and priorities.
- Strong computer skills, including proficiency with Microsoft Office Suite and customer relationship management software.
- Flexibility to work in different shifts, including weekends and holidays, if required.
- High school diploma or equivalent required; a degree in a relevant field is a plus.
Career Transitions, LLCElkhart (IN), 40 mi from Kendallville (IN)
Customer Service Representative
Full Time
Elkhart, IN
Contact Desmond Nugent for more details.
Career Transitions seeks a dedicated, detail-oriented onsite Customer Service Representative to join our client team. The ideal candidate will have...
Fort Wayne, 26 mi from Kendallville (IN)
background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired
This is a long-term position where you can make an immediate impact on your community, plus the potential...
Fort Wayne, 26 mi from Kendallville (IN)
Overview:
As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial...