Front Desk Coordinator

We are offering a short term contract employment opportunity for a Front Desk Coordinator in the Museum/Art Gallery/Botanical/Zoo industry based in Mountain View, California. The role involves customer service and administrative duties to ensure smooth operations within our location.

Responsibilities:

• Oversee the check-in process, ensuring a smooth and positive experience for visitors.
• Provide top-notch customer service, resolving inquiries and concerns promptly and professionally.
• Manage event setup and registration to ensure successful and well-organized events.
• Operate the coat check during events, maintaining order and efficiency.
• Keep accurate records of customer interactions, processing customer applications as required.
• Monitor and manage customer accounts, taking appropriate action as necessary.
• Maintain a high level of knowledge regarding vaccinations and related health guidelines, ensuring compliance within the facility.
• Contribute to the overall customer experience, fostering a welcoming and engaging environment.
• Assist with closing procedures, ensuring the facility is ready for the next day's operations.
• Perform additional tasks as needed to support the smooth functioning of the front desk and overall facility. • Must hold a High School diploma or equivalent qualification.
• Previous experience in a customer-facing role is desirable.
• Exceptional customer service skills and professional demeanor are required.
• Ability to manage the check-in process efficiently.
• Strong organizational skills and attention to detail.
• Excellent verbal communication skills.
• Ability to handle difficult situations or customers calmly and professionally.
• Proficiency in using computer systems for data entry and communication.
• Must meet any local health regulations, including proof of vaccination if applicable.
• Ability to work flexible hours, including weekends and holidays.
• Must have a passion for art, culture, and public engagement.
• Knowledge of museum, art gallery, botanical, or zoo operations is a plus.
• Multilingual skills are desirable but not required.