Patient Service Representative @ Advanced Dental Care of Lakewood Ranch

Overview:

We pride ourselves on our warm and welcoming environment and our friendly patients. We are hopeful to find a positive and motivated team member who will thrive in our close-knit work environment. The hours are Mon - Fri 8:00-5:00. Pay rate is $20.00-$23.00.

Responsibilities:

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications:

• Dental office: 2 years (Required)
• Knowledge of insurance plans (HMO/PPO)
• Experience answering telephone
• Must have exceptional customer service skills

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