Customer Service Representative

This role provides a long-term contract employment opportunity.

• Process sales orders, RGAs, and credits efficiently in a high-volume environment, adhering to established methods and procedures
• Manage product shortages and complaints, offering detail-oriented alternative solutions when necessary
• Investigate, validate, and lift order holds related to credit issues, pricing discrepancies, shipping issues, and part identification difficulties
• Facilitate communication between customers and our manufacturing/shipping departments to ensure timely order fulfillment
• Develop and maintain detail-oriented relationships with both internal and external customers
• Work with the Technical Support team to resolve customer-reported issues
• Manage new and existing customer accounts as identified in the database
• Exhibit excellent problem-solving skills and the ability to capture and escalate customer requirements effectively. • Minimum of 2 years of experience as a Customer Service Representative, preferably in the manufacturing industry
• Proficient in answering inbound calls and handling inbound/outbound calls effectively
• Prior experience in a call center environment, providing exceptional customer service
• Excellent data entry skills with a keen eye for detail and accuracy
• Strong communication skills, both written and verbal, with experience in email correspondence
• Familiarity with order entry processes and systems
• Ability to schedule appointments efficiently and manage multiple calendars
• Proficient in Microsoft Excel and Microsoft Word, with the ability to learn new software quickly
• A proactive approach to problem-solving and the ability to handle customer queries and complaints professionally
• A team player with a positive attitude and strong interpersonal skills