Lewiston - Patient Access Specialist

We are offering a contract for permanent employment for a Patient Access Specialist in Lewiston, Maine. As a Patient Access Specialist, you will be responsible for the admission process of patients, maintaining compliance with regulations, and ensuring excellent customer service.

Responsibilities:

• Ensure accurate assignment of MRNs and complete medical necessity checks
• Provide clear patient instructions, collect insurance details, and process physician orders
• Handle incoming, outgoing, and inter-office calls efficiently
• Uphold organizational policies and maintain superior customer service
• Achieve point of service goals as assigned
• Conduct pre-registration of patient accounts, which may involve inbound and outbound calls to gather demographic, insurance, and other patient information
• Explain general consent for treatment forms to patients and obtain necessary signatures
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support billing processes
• Utilize quality auditing and reporting systems to ensure account accuracy.
• High School Diploma/GED Required
• No prior work experience is required for this role.
• Exceptional Customer Service skills are a must.
• Previous Administrative experience is highly valuable
• Prior experience in Collections is considered beneficial.
• Proficiency in Data Entry is necessary.
• CRCR Certification (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)