General Manager

Overview:

This vibrant neighborhood is served by both the Blue Springs and Lee’s Summit School Districts, two of the top-rated school districts in Missouri.

The GM reports to the Board of Directors (the same for both organizations), ensuring that the operations of LPOA and LOCC are managed independently while fostering synergy between them for members and staff. The combined revenue of both organizations is approximately $10 million, and success in this role means ensuring the financial health and operational excellence of both entities.

Responsibilities:

• Oversee the daily operations of both LPOA and LOCC, ensuring efficient and smooth functionality across all departments.
• Manage and coordinate the efforts of department heads including Office Manager, Community Services Manager, Maintenance Superintendent, Course Superintendent, Pro Shop Manager, Communications Manager, Executive Chef, and Dining Room/Bar Manager.
• Direct and lead clubhouse operations, food and beverage services, and facility management to ensure high standards for both community members and club guests.
• Maintain a visible presence within the LPOA and LOCC communities, building strong relationships with members and guests.

• Develop, implement, and monitor the annual budgets for both LPOA and LOCC, providing financial reports and recommendations to the Board of Directors.
• Protect the assets of both organizations by ensuring strong financial controls, risk management, and compliance with regulatory requirements.
• Manage capital expenditures and ensure proper funding of reserve accounts for both the Association and Multi-Family Parcels in accordance with professional reserve studies.
• Identify cost-saving opportunities and maintain "best practices" in financial management without compromising member satisfaction.

• Ensure exceptional member experiences by overseeing membership services and fostering positive relationships with members and new residents.
• Develop and implement marketing strategies to attract new members to LOCC and promote the LPOA community.
• Work with various committees (Finance, Facilities, Clubhouse, Lake Use, Activities, etc.) to align organizational goals and ensure successful member engagement.
• Represent LPOA and LOCC in the community, enhancing relationships with local businesses, city staff, and councilpersons, and leading outreach initiatives that give back to the community.

• Hire, train, and manage talented staff for both organizations, ensuring departmental leadership is filled with qualified individuals.
• Establish and monitor HR policies, including benefits administration, performance evaluations, and compliance with labor laws.
• Cultivate a management philosophy that emphasizes staff as a key part of sustainable competitive advantage, providing consistent feedback for continuous improvement.

• Monitor all facilities and grounds for safety and compliance, coordinating with insurance risk assessment programs to mitigate risks.
• Ensure compliance with regulatory requirements, including managing the East and West Dams in accordance with Missouri Department of Natural Resources – Dam Safety Program criteria.
• Conduct regular inspections of all properties, including safety equipment, electrical systems, lighting, and other critical infrastructure, to maintain operational excellence.

• Lead the capital expense project planning and budget prioritization processes, working closely with the Board of Directors and various committees.
• Execute strategic projects that enhance property values and improve community services, while aligning with the long-term vision of both LPOA and LOCC.
• Engage in continuous competitive analysis and strategic marketing planning to keep LPOA and LOCC thriving.

Qualifications:

• Minimum five years’ experience in large-scale community association management, golf course management, country club management, or demonstrated similar management.
• Proven financial operations experience, including managing operating budgets and P&L responsibility.
• Experience in human resources, project management, and vendor management. Food and beverage operations experience is a plus.
• PCAM, LSM credentials, or CCM from accredited institutions (preferred).
• Strong mechanical and technical acumen; AutoCAD experience is a plus.
• Strong decision-making skills and demonstrated ownership of outcomes.
• Demonstrated experience of excellent visibility and engagement with members, staff, and the broader community.
• Proven track record in financial management, capital planning, competitive analysis, and marketing.
• Demonstrated ability to lead and develop a cohesive and high-performing team focused on delivering excellent member and guest experiences.
• Experience working with and reporting to a Board of Directors.
• Bachelor’s degree or higher in Business Administration, Hospitality Management, or a related field preferred.

If authorized, filling of this position would be at the discretion of the new General Manager.

OMNI is honored to be retained in this search. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the OMNI Executive Career Portal. Please direct all inquiries to:

OMNI Human Resource Solutions

Michelle Anderson, Vice President, Executive Search – manderson@omnihrm.com

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.