IT Escalation Engineer - Robert Half - ref. g06857823
Robert Half Wallingford
We are offering an exciting opportunity in New Haven County, Connecticut, for an IT Escalation Engineer. In this role, you will be an integral part of our team, providing reactive technical support and proactive client requests while ensuring the continual improvement of processes and standards.
Responsibilities:
- Deliver technical support in an escalation role, managing and responding to client requests effectively
- Develop and maintain relationships with clients, ensuring a high standard of service is consistently provided
- Communicate effectively with clients and team members, both at technical and non-technical levels
- Adapt and learn quickly in a fast-paced environment, demonstrating strong time management skills
- Handle assigned tasks with a sense of urgency and responsibility, ensuring tasks are completed in a timely manner
- Contribute to the improvement of processes and standards, enhancing client experience
- Utilize your knowledge and experience with Microsoft Server and PC products, Active Directory, and Cisco Technologies
- Leverage your skills in cloud and automation technologies for effective problem solving and project support
- Implement virtualization experiences like VMware and Hyper-V, and manage advanced administration of O365 platform
- Troubleshoot and install firewalls, routers, switches using Dell Technologies, Citrix Technologies, and Backup Technologies
- Create network diagrams and other internal use documentation, utilizing your technical documentation skills.
- Minimum of 3 years of experience in a similar role
- Proficiency in Cisco Technologies
- Proficiency in Citrix Technologies
- Extensive knowledge of Cloud Technologies
- Experience with Dell Technologies
- Familiarity with Active Directory
- Experience in Automation
- Understanding of Backup Technologies
- Proficiency in using VMware
- Knowledge of Office 365
- Experience with Azure
- Ability to create Technical Documentation
- Experience with Windows Server
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