Customer Service Representative - Robert Half

We are seeking a passionate and dedicated Customer Service Representative to join our client's dynamic, fast-paced team. The ideal candidate will be adept at providing product and service information, resolving product and service problems, and maintaining customer records.

Responsibilities:

1. Address customer inquiries and resolve their issues in a timely and effective manner.
2. Manage large amounts of incoming calls and customer inquiries.
3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
4. Provide exceptional customer service, ensuring customer satisfaction and loyalty.
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
6. Maintain records of customer interactions and transactions
7. Proven customer support experience or experience as a Customer Service Representative.
8. Strong phone contact handling and active listening skills.
9. Ability to ride the rough waves of customer emotions with patience and empathy.
10. Familiarity with CRM systems and practices.
11. Excellent communication and presentation skills.
12. Ability to multi-task, prioritize, and manage time effective