Medical Admin

We are in search of a Medical Admin in the healthcare and social assistance sector, based in Syracuse, New York. This role offers a contract to permanent employment opportunity. You will be mainly providing administrative and technical support to the clinical team, focusing on operational aspects of referrals and authorization process.

• Accurately enter authorization data into the computerized database.
• Assist in coordinating patient services as directed by the clinical team.
• Act as a resource for Care Managers, aiding in scheduling and tracking of Member interactions.
• Handle phone calls for the team, answering queries, and escalating when necessary.
• Conduct clerical duties like filing, typing, copying, faxing, and message taking as directed by the supervisor.
• Participate actively in performance improvement and continuous quality improvement activities.
• Manage various reports within the Electronic Health Records (EHR) as directed.
• Communicate regularly with Members and collaborate with team members to support Members' needs. • Proficiency in scheduling appointments and managing healthcare staff's calendar
• Excellent customer service skills to handle patient inquiries and concerns
• Proficient with Microsoft Office Suites, including Word, Excel, and PowerPoint
• Experience in data entry, with a focus on accuracy and attention to detail
• Knowledge and understanding of medical terminology and healthcare procedures
• Excellent communication and interpersonal skills
• Ability to maintain patient confidentiality and adhere to HIPAA regulations
• Strong organizational skills and ability to multitask in a fast-paced environment
• High school diploma or equivalent required; further education in medical administration is a plus
• Previous experience in a healthcare setting or medical administration role is desirable