Hospital Director of Operations, Veterinary Medicine

Are you a natural leader who thrives in a fast-paced, dynamic environment? Do you have a passion for healthcare operations and love the idea of being part of something bigger, where animals and their care are at the heart of what we do? If so, we’d love to meet you!

We’re on the hunt for a Hospital Director with a knack for leading teams, making smart financial decisions, and building a culture of growth and excellence. With the exciting opportunity to work at Metropolitan Animal Specialty Hospital (MASH)—a top-notch, 24-hour emergency and specialty hospital in the vibrant heart of Hollywood, California—you’ll be joining an organization that is all about delivering superior veterinary care with compassion.

• A competitive salary range of $130k – 200k/ yr
• Annual profit-sharing bonus plan
• A comprehensive benefits package
• The chance to work at our brand-new, cutting-edge 52,000 sq ft hospital opening in 2026!
• Continuing education provided by our own veterinarians. There is also a library of virtual content specific to each role in the hospital (including for the hospital director!)
• Employee recognition committees, supported by an on-site veterinary social worker, are available to all employees.
• The Ethos Veterinary Health (EVH) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.

As our Hospital Director, you’ll be the go-to person for driving success in a fast-paced, entrepreneurial environment, partnering with our talented medical team, and reporting directly to Ethos Specialty/ER leadership. You’ll be the heart of our hospital’s operations—leading, motivating, and growing our amazing team, all while making data-driven decisions to ensure both clinical and financial success.

At MASH, we do meaningful work, every day—so if you’re ready to lead, inspire, and make a real difference in the lives of pets and people alike keep reading!

Job Responsibilities:

• Directly oversees all operations and business activities and leads team members for all departments.
• Partners effectively and collaboratively with the Medical Director who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care.
• Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
• Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital.
• Organizes and conducts staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attends corporate meetings.
• Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
• Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director.
• Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations.
• Collaborates on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director.
• Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital.
• Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.
• Passionate about providing resources, support, and supervision for the hospital staff and fostering an incredibly positive and forward moving culture.

• Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
• Understands, participates, and supports planned marketing events and programs and ensures that the hospital staff utilizes marketing tools and materials, events, and programs.
• Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment.

• Responsible for accounting and finance processes within the hospital, as well as the creation of annual operating budgets built to achieve overall revenue growth and profitability.
• Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.
• Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.
• Owner of the P&L and responsible for meeting and exceeding expected financial results.
• Reviews accounts receivable to confirm proper and timely processing.
• Responsible for payroll processing on a biweekly basis

• Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
• The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
• Partners effectively with Ethos and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
• Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increase performance and productivity levels.
• Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.
• Understands how to grow and develop De Novo locations as the market is able to bear expansion.
• Responsible for administration and review of non-medical client complaints.
• Oversees billing, calculations of any discounts, and other special accounts.
• Oversees client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.

• 5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
• MBA or equivalent experience is preferred.
• Larger scale healthcare (veterinary or human) experience preferred, but not required.
• Multi-site leadership experience preferred, but not required.
• Learns quickly and can absorb new information rapidly.
• Self-motivated while also an expert at motivating, coaching, and inspiring others.
• Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
• Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

We value servant leadership, collaboration, personal and professional growth, work/life balance, and positive mental health.

If you’re a seasoned vet med professional, we invite you to take your skills to the next level. If you’re just joining the field, welcome! We’re excited to meet you.

The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.

For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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Compensation details: 130000-200000

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