[ref. s0190804] Area Service Manager, Midwest Region

Overview:

Position Summary:

Under the direction of the Director of Service, directs and manages the activities of all field engineering representatives within a service area. Provides appropriate service support to customers and internal departments of Werfen.

Responsibilities:

Key Accountabilities:

• Develops plans, programs, budgets, and operating procedures for assigned service area.
• Provides customers with prompt and effective installation, maintenance and service support.
• Manages efficient scheduling and the allocation of human and capital resources.
• Selects, hires, develops, and evaluates field service representatives within the area.
• Administers capital revenue and expense budgets incurred by subordinates.
• Establishes work standards and measurements.
• Monitors the technical reporting system.
• Performs other duties as position requires

Budget Managed (if applicable):

• TBD

Internal Networking/Key Relationships:

• TBD based on departmental needs

Skills & Capabilities:

• Leadership, Oral and Written Communications, Developing Direct Reports and Others, Comfort Around Higher Management, Long-Range Planning

Qualifications:

Min Knowledge & Experience Required for the Position:

• Bachelor's degree in engineering, a related technical discipline or business.
• Eight years of customer service experience, to include five years in a managerial capacity.

International Mobility: Required:

• No

Travel Requirements:

• 75% of time