[ref. e83954122] Patient Access Specialist - Robert Half

3rd Shift (Night Shift) Patient Access Specialist!

We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.

Responsibilities:

• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.
• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.
• Adhere to organizational policies while delivering exceptional customer service with compassion.
• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.
• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.
• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.
• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.
• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.
• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.
• Exceptional customer service skills, with a strong ability to communicate effectively and professionally with patients and medical staff.
• Proficiency in data entry, with a keen eye for detail and accuracy in entering patient information and medical records.
• Previous administrative experience in a healthcare setting, demonstrating an understanding of medical terminology and procedures.