Help Desk Analyst II - King of Prussia

We are offering a contract to hire employment opportunity for a Help Desk Analyst II in King of Prussia, Pennsylvania. This role primarily involves working in a technical assistance center, tackling level 1 troubleshooting tasks, and addressing end user needs in various hardware and software environments.

Responsibilities:

• Collaborate with the Tech Assistance Center to resolve technical issues
• Manage level 1 ticketing system, ensuring all user needs are promptly addressed
• Set up and troubleshoot printers and other hardware devices
• Utilize Active Directory and MS Office 365 for various tasks
• Work with different versions of Windows (e.g., Windows 11) to troubleshoot and resolve issues
• Perform network and VPN troubleshooting, preferably in a VMware environment
• Provide Tier 1 troubleshooting assistance and resolve desktop problems
• Interact professionally with clients, providing high-quality support
• Support cloud platforms such as Azure and/or AWS (optional)
• Work with ERP/SAP Oracle platforms and manage migrations (optional)
• Proficiency in Active Directory is required
• Expertise in MS Office 365 is essential
• Familiarity with Windows 11 is necessary
• Experience in Hardware Troubleshooting is needed
• Proficiency in Network Troubleshooting is required
• Excellent communication skills, both written and verbal, are essential
• Must be able to handle multiple tasks and prioritize effectively
• Strong problem-solving skills and attention to detail are necessary
• Must have a customer-centric approach to tasks
• Must be able to work in a team as well as individually
• Availability for shift work may be required.