Desktop Support Analyst

We are in search of a skilled Desktop Support Analyst to join our team in New York. As part of the tech industry, the Desktop Support Analyst will manage the resolution of IT-related issues and provide support for all assigned areas. The job function includes ensuring efficient and reliable operation of the company's desktop environment, maintaining systems, and troubleshooting computer problems.

Responsibilities:

• Utilize Cisco Technologies, Citrix Technologies, and Dell Technologies to troubleshoot and resolve desktop issues
• Maintain and manage computer hardware and Apple devices ensuring they are in good working condition
• Implement database management and configuration management to ensure data integrity and security
• Provide support and maintenance for Active Directory, ensuring user access is up to date and secure
• Handle Backup Technologies, ensuring data safety and availability in the event of any data loss
• Leverage knowledge of Azure and Cloud experience to manage and support cloud-based applications and data
• Utilize knowledge of ConnectWise and Office 365 to support users in these platforms
• Apply experience with Managed Service Provider (MSP) environments to manage and troubleshoot issues
• Work in line with IT certification guidelines, such as M365, Mimecast, KnowBe4, and Cisco Meraki. • Proven experience as a Desktop Support Analyst or similar role
• Proficiency in Cisco Technologies
• Familiarity with Citrix Technologies
• Solid understanding of Computer Hardware
• Experience with Database management
• Knowledge of Dell Technologies
• Proficiency in Active Directory
• Experience with Apple Devices
• Knowledge of Backup Technologies
• Familiarity with Configuration Management
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and work independently
• Bachelor's degree in Computer Science, IT, or relevant field preferred.