Desktop Support Analyst

We are offering a short term contract employment opportunity in the Legal industry, based in BRONX, New York, 10451-4142, United States. The role of a Desktop Support Analyst is available where the candidate will be tasked with various responsibilities including tackling technical issues and maintaining a well-organized system.

Responsibilities:

• Troubleshooting and resolving technical issues related to Windows XP
• Administering and maintaining user accounts using Active Directory
• Offering prompt and effective solutions to user queries
• Ensuring the smooth operation of desktop computers and associated hardware
• Regularly updating system and user documentation
• Collaborating with team members to ensure efficient operation of the workplace's IT environment
• Providing technical support and guidance to users
• Monitoring system performance and implementing improvements when necessary
• Ensuring all IT equipment complies with industry standards
• Keeping up to date with advancements and best practices in IT administration and system security. • Possess a deep understanding of Microsoft Windows XP, able to troubleshoot system issues and ensure optimal performance.
• Demonstrated expertise in Active Directory, capable of managing user accounts, groups, and system security settings.
• Background in legal industry highly preferred, with an understanding of the specific technical needs and regulations of this field.
• Proven experience in a Desktop Support Analyst role or similar IT support role.
• Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions.
• Strong communication skills, able to explain technical concepts to non-technical users in a clear and concise manner.
• Ability to work collaboratively in a team environment, as well as independently when necessary.
• Commitment to continuous learning and staying up-to-date on the latest technologies and best practices in desktop support.
• Ability to handle multiple tasks and priorities simultaneously, demonstrating excellent time management skills.
• Familiarity with network troubleshooting, including understanding of network protocols, IP addressing, and LAN/WAN technologies.
• Relevant certifications in IT and specifically in Microsoft Windows and Active Directory would be advantageous.