Desktop Support Analyst

We are offering a long term contract employment opportunity for a Desktop Support Analyst in our Chicago office, operating within the detail-oriented services industry. This role will require you to be onsite and provide comprehensive technical support to our users, with a focus on problem resolution and user satisfaction.

• Delivering efficient and reliable support to users, aiding with deskside assistance primarily
• Solving a variety of tech-related issues, with a focus on Android Development, Cisco Technologies, and Citrix Technologies
• Demonstrating proficiency in handling computer hardware and Dell Technologies
• Managing Active Directory and Apple Devices in accordance with company policies
• Ensuring data protection through reliable Backup Technologies and Configuration Management
• Utilizing Intapp and iManage for effective task and document management
• Employing Kofax Capture for document scanning and data extraction
• Ensuring secure web transactions through Zscaler
• Maintaining expertise in Citrix systems for virtualization, networking, and cloud services. • Proficiency in Android Development, with a strong ability to troubleshoot application issues and optimize performance.
• Solid understanding of Cisco Technologies, with experience in setting up, maintaining, and troubleshooting Cisco network systems.
• Expertise in Citrix Technologies, demonstrating the ability to manage and resolve Citrix server issues.
• Strong knowledge of Computer Hardware, able to diagnose and repair hardware issues effectively.
• Familiarity with Dell Technologies, with the ability to utilize Dell software and hardware solutions to support business operations.
• Experience with Active Directory, capable of managing user accounts and access controls.
• Proficiency in handling Apple Devices, including troubleshooting, maintenance, and software updates.
• Knowledge of Backup Technologies, ensuring data security and recovery in case of system failures.
• Expertise in Configuration Management, with the ability to maintain and improve system settings for optimal performance.
• Familiarity with Intapp, capable of navigating its features to support detail-oriented services operations.
• Proficiency in using iManage, with a demonstrated ability to manage documents and emails effectively.
• Experience with Kofax Capture, with the ability to manage document capture processes.
• Knowledge of Zscaler, with the ability to manage cloud security solutions.
• Demonstrated skills in Citrix, with the ability to manage Citrix environments and troubleshoot issues effectively.