Customer Care Representative

Position Overview:

Now Hiring! Customer Care Representatives (Level I, II, III)

Salary: $20-$25/Hourly

Responsible for Processing orders with responsibility for order accuracy and productivity results. The CCR also receives and handles customer correspondence.

Benefits:

• Comprehensive medical coverage
• Dental and vision insurance
• 401(k)
• Paid time off and paid holidays

What You’ll Do:

• Invoicing of all orders.
• Maintains a good rapport with Safe-Way customers and SWD distribution centers.
• Processes door section only orders within 24 hours.
• Processes door section only quotes within 24 hours.
• Processes requests for samples, brochures, and literature.
• Maintains basic product knowledge.
• Maintains activity goals.
• Provides support for the CSR II & III for all incoming calls when needed.
• Other duties may be assigned.

• Answers all incoming calls and emails.
• Maintains good rapport with SWD Customers and Distribution Centers.
• Processes door section only orders within 24 hours.
• Processes basic complete door orders within 24 hours.
• Processes door section only quotes within 24 hours.
• Process requests for samples, brochures, and literature.
• Calculate COD’s and freight charges.
• Prepares orders for invoicing.
• Invoicing as needed.
• Maintains a moderate level of product knowledge.
• Maintains activity goals.
• Other duties may be assigned.

• Answer all incoming calls and emails.
• Maintains a good rapport with SWD Customers and Distribution Centers.
• Processes door section only orders within 24 hours.
• Processes basic – complex complete door quotes within 24 hours.
• Processes requests for samples, brochures, and literature.
• Calculate COD’s and freight charges.
• Prepares orders for invoicing.
• Invoicing as needed.
• Maintains Master product knowledge.
• Provides simple technical product support.
• Resolves customer complaints, pricing, or quality.
• Communicates any complaints, changes in ship dates, correspondence from customers etc. to the appropriate departments.
• Maintains activity goals.
• Provides support for the CEM, SWD Distribution Center and Sales Manager.
• Other duties may be assigned.

What You’ll Need:

• Education: High School Diploma or general education degree (GED).
• Experience: 2+ years of Customer Service experience.
• Technical Skills: Excellent computer skills with at least 2 years’ experience with Microsoft Office products.
• Knowledge of Inventory and Manufacturing software; Order processing systems; Spreadsheet software and Word Processing software, and Manufacturing Customer Service.

Competencies

• Supports values and daily actions and decisions, communicates vision and values to others, generates enthusiasm, and incorporates vision when planning.

• Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds the root cause of quality problems, owns/acts on quality problems.

• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

• Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.

• Builds customer confidence, is committed to increasing customer loyalty, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

Physical Demands

The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Work Environment

Work is performed in a fast-paced office setting with frequent interruptions. Duties may require sitting for long periods of time. The noise level in the work environment is usually low to moderate.

Visit our website at: About Safe-Way Door – Safe-Way Door

Pay Range: USD $20.00 - USD $25.00 /Hr.