Deli Kitchen Production Clerk

Location : Name: Appleton - Northland

Company Overview:

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary:

Immediate Supervisor: Deli Department Manager

Kitchen Production Clerks have the opportunity to improve the breakfast, lunch, and dinner tables of our guests by providing a wide variety of delicious meal options.

Job Description:

• Creates engaging, memorable experiences through recognizing and reacting to guests needs
• Receives, prepares, and fulfills guest orders and other special deli requests
• Ensures high standard quality control by inspecting, rotating, maintaining proper temperatures, and replenishing all deli products on display
• Takes and executes special orders and requests
• Answers the telephone and assists callers using proper phone etiquette
• Addresses guest concerns with prep and kitchen made items, and resolves issues when a guest is not satisfied with the service or product received
• Ensures all production standards are being met in the Deli Kitchen
• Fills the knee knockers, heat and eat sections, tray and dip wall, and all special orders
• Ensures that temperatures are being taken on hot bar and salad bar
• Recipe control
• Monitors dates and freshness of every product
• Shrinks the items that are outdated
• Ensures that products are dated and initialed in the cooler/freezer
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas including shelves and sales floor as needed
• Required to maintain food safety logs
• Ensures all quality standards are being met, including quantity expectations at 100% at 10 am and 5 pm
• Fulfils Special Orders by following Special Order Tray Building Procedures
• Produces Step by Step Dinners by following detailed recipes
• Other duties as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience
• Must be food safe certified (an actual food safety certification)
• Ability to motivate a team of individuals
• Ability to deal tactfully and effectively with guests and all personnel
• Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
• Complete understanding of all safety requirements and company safety policies
• Must posses the ability to apply on-the job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, baler, mixer, grinder, oven, and sham
• Knowledge of the retail food business, thorough knowledge of perishable department operations, and must be able to make timely and effective decisions

• Standing for a long period of time, bending, stooping, and kneeling regularly
• Full range of upper body motion
• Lifting up to 50 pounds on a frequent basis
• May be exposed to extreme temperatures

• Kitchen Production Clerk is an hourly position - schedule will vary and may include weekdays, weekends, and holidays.

Benefits Overview:

WHY YOU'LL LOVE IT HERE:

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.

Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Address: 1200 W Northland Ave

City: Appleton

State: WI

Postal Code: 54914