HealthTouch Application Support Analyst

Job Description: Application Support Analyst – HealthTouch Dietary Management System (Contract, Fully Remote)

This fully remote, contract position offers the opportunity to work with a dynamic healthcare environment. The candidate must be willing to support tickets within the Pacific Time Zone and possess direct experience with the HealthTouch system.

• Key ResponsibilitiesHealthTouch System Support: Serve as the primary contact for resolving technical issues, performing maintenance, and ensuring optimal functionality of the HealthTouch Dietary Management System.
• Ticket Resolution: Monitor and respond to support tickets within the Pacific Time Zone service hours, meeting Service Level Agreements (SLAs) for resolution times.
• Clinical IT System Support: Provide support and troubleshooting for various clinical IT systems, including EMRs, ensuring smooth integrations and functionality.
• User Training and Documentation: Assist end users with system-related inquiries, deliver virtual training sessions as needed, and maintain up-to-date documentation and resources.
• Collaborative Problem-Solving: Work closely with teams across the organization, including IT, nutrition services, and clinical staff, to identify and address applications or systems-related challenges.
• Incident Reporting: Escalate and track complex issues with software vendors and provide clear updates to stakeholders.
• Preferred Qualifications/Technical Experience: Proven expertise supporting the HealthTouch Dietary Management System in a professional environment.
• IT/Clinical Background: Experience in systems and/or IT support, with strong exposure to various EMR systems and other clinical IT solutions.
• Problem-Solving Skills: Excellent analytical skills for troubleshooting and diagnosing technical problems.
• Soft Skills: Strong communication, customer service, and interpersonal abilities to effectively work with multidisciplinary teams in a virtual setting.
• Time Zone Coverage: Availability to respond within Pacific Time Zone business hours to meet organizational needs.
• Minimum Requirements3+ years of experience in IT systems or application support, with a focus on healthcare solutions.
• Demonstrated hands-on experience with the HealthTouch Dietary Management System (mandatory).
• Familiarity with other clinical systems (e.g., Epic, Cerner, or similar EMRs).
• Ability to work independently and manage tasks in a fully remote setting.
• Contractual flexibility to provide support for the duration of the project.
• Why Join Our Team?Remote Work Flexibility: Enjoy the convenience of working from home while staying connected with a supportive and collaborative team.
• Specialized Healthcare Focus: Be a part of a meaningful project impacting patient care and dietary management in clinical settings.
• Competitive Contract Compensation: Work as a valued contractor with a competitive pay structure for your expertise.
• Growth Opportunities: Expand your resume with experience supporting cutting-edge clinical applications in a healthcare environment.

If you meet the qualifications and are ready to bring your HealthTouch expertise to a thriving healthcare solutions environment, we’d love to hear from you!

Apply now to help healthcare teams deliver exceptional patient care through streamlined dietary management.

Note: This is a contract position, and candidates must have prior experience with HealthTouch.