Medical Receptionist

We are looking for a detail-oriented and self-motivated Medical Receptionist for our healthcare facility. This individual must project a professional company image through in-person and phone interaction. The Medical Receptionist will be responsible for greeting patients, scheduling appointments, managing patient documentation, answering calls, and maintaining the reception area.

1. Warmly welcome and assist all patients, visitors and staff; direct them appropriately.
2. Answer multi-line phone system, take accurate messages, and ensure messages are directed to the correct department.
3. Schedule and confirm patient appointments, follow-ups and medical procedures.
4. Maintain patient files and records to ensure accurate data; record patient data in EHR system consistent with privacy regulations.
5. Assist in coordinating physician schedules and manage clinic workflow.
6. Maintain neatness and organization of reception desk and front closet areas.
7. Communicate professionally and constructively to effectively resolve patient issues.
8. Comply with all safety policies and procedures in the work area, including the use of protective equipment when necessary.
9. Facilitate communication between patients, family members, medical staff, and administrative staff.
10. High school diploma or equivalent; a degree in healthcare administration or related field is preferred.
11. Proven experience as a Medical Receptionist or similar role.
12. Proficient in Microsoft Office Suite and knowledge in healthcare software systems.
13. Solid understanding of medical terminology and office procedures.
14. Superior organizational skills, ability to multitask and attention to detail.
15. Exceptional customer service skills and professional phone manners.
16. Ability to work in a fast-paced, high-stress environment.
17. Demonstrated teamwork and collaboration abilities.
18. Adherence to health and safety standards and confidentiality regulations.