Customer Service Representative
You'll assist a wide range of clients including OEMs and industrial companies, with a focus on fluid power products such as actuators, air valves, and compressors. Your responsibilities will include order management, follow-up on shipments, and supporting the outside sales team by generating leads and promoting additional sales opportunities.
The ideal candidate is assertive, detail-oriented, and able to build strong relationships with customers. Experience in telesales or outside sales, a mechanical background, and knowledge of automation products are highly recommended. This position offers a chance to grow within the company, with opportunities to exceed monthly sales targets and expand your account base.If you’re organized, proactive, and passionate about delivering excellent customer service, email your updated resume to sam.podolak@randstadusa.com and times you'd have available to schedule a video interview ASAP.
salary: $18 - $19 per hourshift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities- Process customer telephone orders, assist walk-in customers, price, and delivery inquiries, quoting of products and quoting on Hydraulic Power units and other fluid power customers.
- Meet or exceed monthly sales and gross profit quotas, and build on existing sales accounts.
- Takes orders by phone, and mail, purchasing and receiving a specific product line, checking availability of stock, back order status, vendor schedules, and shipping dates; quoting prices; and writing and processing orders.
- Works from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, discounts, stock availability.
- Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Will investigate defects, damages, and incorrect shipments. Follow-up on status of in-house repairs.
- Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork.
- Will seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service.
- Able too efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer.
- Customer support (2 years of experience is required)
- Microsoft Office (3 years of experience is required)
- Customer Relationship Management
- Sales Support
- Vendor Relations
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.