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Within OSTTRA Client Services, the team provides day-to-day operational customer support for all derivative confirmation services within OSTTRA. The Operations team works closely with Product Management, Client Success, Business Development, and IT to ensure timely and accurate responses to customer implementation and regulatory requests.

We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.

Develop and maintain productive client regulatory relationships

Monitor client query queues, diagnosing and resolving any resulting exceptions or errors and work with internal groups to provide resolution

Coordinate across internal teams and across a global operations footprint to achieve a positive client experience

Respond to client requests by providing detailed investigation and feedback

Participate in the testing of system enhancements

Identify and track system improvements, partnering with technology teams to ensure system delivery

Opportunity for growth across a wide range of Operational and Business focused teams

Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech

Integrating with a team where work has consistent exposure to the executive level

Building customer relationships with investment banks and buy-side organizations

Mentoring possibilities with recognized industry leaders within OSTTRA

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $60,000 to $70,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .

Basic Qualifications: Bachelor’s degree preferred

Previous experience working with software systems and technology is preferable

Advanced Excel skills is a plus

Knowledge of financial markets and OTC derivatives is a major plus

Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

High level of accuracy and attention to detail

Patient, flexible, and able to adapt to change

Resourceful, committed, and able to problem-solve with limited direction

Strong awareness of client confidentiality and data protection risks

Excellent interpersonal, written, and verbal communication skills

Ability to work effectively in a very fast-paced environment

As a member of a close-knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and in taking leadership where required.

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: Markit Serv, Traiana, Tri Optima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at www.osttra.com .

What’s In It For You?

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Equal Opportunity Employer

Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Location: New York, New York, United States