Customer Service Representative (On-Site)

Overview:

Customer Service Representative

Earning Potential: Up to $80,000+ in the first year

Join us, and let's achieve great things together!

We Offer:

• Attractive Compensation: Competitive base hourly with uncapped commissions and bonuses.
• Full-time Benefits: multiple insurance options, PTO, 401K, EAP, work-life balance.
• Professional Development: Extensive sales training for career advancement.

Joining Mad City Means:

• Becoming Part of a Supportive Team: When you join us, you're stepping into a role where support and nurturing of professional growth are paramount.
• Making a Real Impact: Your work will directly improve the lives of families and communities, enhancing the beauty and functionality of homes.
• Career Advancement Opportunities: With our upcoming training class, we're committed to setting you up for success. We offer growth opportunities for our team members to excel and advance in their careers.
• Earn a rewarding income: We know we cannot do what we do without our people and that is why we have done lots of research to put our performers ahead of the market competition and earn what they are worth!

Key Responsibilities:

• Engage Leads Effectively: Work with a robust pipeline of pre-generated leads for impactful sales.
• Maximize Earnings: Earn unlimited bonuses through successful appointment setting that boosts both team performance and your income.
• Master Lead Management: Oversee leads from initial contact to final sale, driving key sales and productivity goals.
• Inside Sales Representative: Act as a critical bridge between potential customers and our team, influencing customer decisions and journeys.
• Engage Customers Across Channels: Handle both inbound and outbound communication, expertly coordinating free in-home consultations.
• Product and Service Advocate: Represent our offerings with enthusiasm and expertise, providing top-notch service to new and existing clients.

What We Need from You:

• Strong communicators with a customer-centric mindset.
• Eagerness to learn and thrive in a fast-paced environment.
• No prior experience required, just a passion for sales and customer service.

Who we are:

• Community-Centric: We're deeply integrated into the communities we serve. Understanding the unique challenges of the Midwestern climate, we excel in bringing our customers' visions to life with superior results.
• Recognition and Pride: Our title as Wisconsin's #1 remodeler for several years and the Angie’s List “Super Service Award” in 2020 underscore our commitment to excellence and community trust.
• Fun, Collaborative, and Results-Driven: Our dynamic and engaging work environment is grounded in fun and collaboration. We believe in delivering exceptional results through teamwork and a shared vision.
• Passionate and Dedicated: Each of us represents Mad City. Our team is known for its passion, motivation, and loyalty, dedicated to exceeding our customers' expectations and building lasting relationships.

Hours of operation are 7am-9pm, 7 days a week - schedules are assigned based on business needs.

Individuals with experience in the following areas are encouraged to apply:

• Phone Sales
• Administrative Assistant
• Retail Management
• Restaurant Management
• Dispatching
• Call Center
• Insurance Sales
• Appointment Setting
• Executive Assistant

We can't wait for you to join us!

Mad City Windows and Baths provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.