[ref. d20697418] Senior Desktop support-Onsite - Raleigh
msysinc Raleigh
Title: Senior Desktop support-Onsite
Location: Raleigh, NC, United States
Length: Long term
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams 5 Years
Image or provision new equipment hardware & provide to customer 5 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. 5 Years
Follow asset management processes to ensure proper customer billing 5 Years
Testing Intune processes for Tier 3 team & providing feedback 5 Years
Test upgrades and software changes 5 Years
Install software following security & internal processes 5 Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond 3 Years
Location: Raleigh, NC, United States
Length: Long term
Restriction: W2 or C2C
Description:
Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years *** ***Onsite***
Description:
NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
***This is an onsite position.
Job Description
System Admin Mid-Level Contractor EEM Support
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customersUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Required Skills
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers 5 YearsUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams 5 Years
Image or provision new equipment hardware & provide to customer 5 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. 5 Years
Follow asset management processes to ensure proper customer billing 5 Years
Testing Intune processes for Tier 3 team & providing feedback 5 Years
Test upgrades and software changes 5 Years
Install software following security & internal processes 5 Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond 3 Years
Basic knowledge of Macintosh Apple devices with a willingness to learn 3 Years
Fuquay Varina, 16 mi from Raleigh
in Microsoft Office 365 applications: OneDrive for Business, Teams, Forms, etc.
• Support expertise in Microsoft application products: Office, Project and Visio
• Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware...
Robert HalfRaleigh
Technologies, AB Testing, Active Directory, Automation, AWS Technologies, Backup Technologies, Nutanix, Microsoft Server, Microsoft Windows, Desktop Support, GPO - Group Policy Objects, Azure Active Directory, and Disaster Recovery.
Must have:
• Microsoft...
Garner (NC), 4 mi from Raleigh
desktop staff and will assist in the design and completion of both new and existing projects.
Responsibilities:
• Accountable for resolving non-emergency & emergency issues escalated from desktop support for Windows PC, MacOS Systems, Windows Servers...