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Prospect Airport Services Chicago
Company Description
Prospect Airport Services has over five decades of experience in the airline industry. With over 8,500 motivated associates and cutting-edge proprietary technology geared up at full strength every day to meet the challenges of the air transportation industry.We provide superior customer service and top-quality experiences while maintaining the highest levels of safety in everything we do. Our employees continually strive for professional excellence with a strong work ethic and integrity. Prospect is hiring Baggage Service Agents at its Chicago O’Hare International Airport (ORD) location.
Baggage Service Agents are responsible for the following essential functions:
- Answering general customer inquiries including flight information, directions, and checking the status of previously filed baggage claims
- Retrieving on-hand baggage for customers
- Processing all damage, pilferage and tracer claims.
- Processing Baggage Change Order and communicating with the ramp to consistently check the status of previously filed Baggage Change Orders.
- Reporting inoperable monitors, belts and computer equipment
- Communicating with the Tower and Fleet Service personnel regarding the inquiry of bags that are delivered late to claim.
- Agents are also responsible for the initial review and decision-making process regarding the acceptance of damage and pilferage claims per Airlines Conditions of Carriage.
- Manage customer’s claims and follow up until issues are completely resolved
- Support the entire team across all stations by helping with customer issues as needed.
- Perform other duties as assigned.
Qualifications:
- Ability to manage multiple priorities in a fast-paced work environment
- Proficient computer skills
- Outstanding oral and written communication skills
- Professional appearance.
- Customer service skills.
- Dependable, self-motivated and responsible.
- Be a good team player
- Detail oriented and accurate with the ability to effectively solve problems
- Authorized to work in United States
- Minimum age requirement 18.
- Ability to work a flexible, rotating schedule. Including nights, early mornings, and weekends and be able to report to work on a regular and timely basis.
- Must be able to pass State and Federal background checks.
- Must be able to carry, bend, lift and turn with objects weighing up to at least 50 lbs.
Salary: $19.65 per hour
Prospect Airport Services is an equal opportunity employer#Chicago
Job Type: Full-time
Pay: $19.65 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overtime
Work Location: In person
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Education / Certifications:
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