Director Healthcare Select Membership

Company Overview:

Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About the Role:

Key metrics include member engagement satisfaction revenue generated and ultimately a proxy for health outcomes. As a leader on this team the ideal candidate must be able to communicate and influence various groups to meet objectives have strong cross-functional operational leadership and project management skills.

Supervisory Responsibilities:

• This position will have direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Evaluate membership needs based on current population data and drive Healthcare Select membership experience
• Direct data team’s work regarding capturing and sharing member information such as Medicare plan information plan fit and plan benefit activation
• Define triggers based on plan and health information and changes
• Identify and prioritize content development needs
• Partner with business development to identify offer gaps and evaluate product fit for customer demographic
• Responsible for the operational implementation/product workflow (how is the service offered and what's the best workflow for the member and agent)
• Partner with team to provide requirements on web strategy
• Responsible for identifying audience targets and treatment strategies
• Ongoing engagement strategy and scripting including scripting and handoffs between other departments
• Coordinate closely with CLM on member engagement strategies and ongoing monetization of products
• Strategic owner and business owner of our AI engagement tool
• Business owner of AI analytics
• Lead efforts to expand member base including standing up new sources
• Facilitate executive readouts and discussions
• Responsible for associated revenue targets by channel

Skills/Abilities:

• Demonstrated leadership skills to drive optimal business performance
• Results and performance driven; ability to achieve stated targets
• Articulate and well-spoken; strong interpersonal written communication and presentation skills; comfortable with high degree of interaction with senior leadership team and a proven ability to influence teams and manage internal resources
• Strong work ethic and self-motivated with an extremely strong sense of urgency
• Works well under pressure in a fast-paced and changing environment
• Flexibility to adapt and change as priorities evolve
• Ability to manage multiple priorities at the same time
• Strong organizational and time management skills
• High attention to detail
• Strong analytical skills and experience using data to drive decision-making and continuous improvement.
• Experience in operations and operational disciplines such as program and project management
• Customer experience mindset
• Entrepreneurial spirit – creativity to identify opportunities when others may not see them and a willingness to “roll up your sleeves” to execute

Education and Experience:

• Bachelor’s degree required
• 8+ years of progressive management experience
• Minimum 10 years of experience in an operational discipline (management marketing program management)
• Ability to work in a fast-paced environment managing multiple projects and work streams simultaneously in a cross-functional team
• Proven experience as both a player and a coach – ability to execute while also leading and influencing others
• Experience in healthcare services particularly in the Medicare space preferred

Financial Responsibilities (budget revenue):

• This position has budget responsibility authority and/or level of control.

Physical Requirements:

• Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.