Network Operations Engineer - Associate Manager
We are
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before.As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.
The Work:
Provide operational leadership and resource management for the Network Operations team. Day-to-day support for multiple clients within multiple datacenter and Cloud environments, provide Outage Resolution Support.- Investigation of outage cause, impact on user, and resolution.
- Facilitate outage investigation/restoration of service to Production Environment
- Organize meetings to facilitate the investigation of outages/problems and the subsequent restoration of service
- Communicate status of outages
- Provide periodic updates to management and the client teams on the status of any error resolution activities during an outage
- Communicate and work with the client teams as necessary to resolve errors
Other responsibilities may include:
- Establish, monitor and evaluate system metrics to enhance team performance and efficiency adherent to organizational and client SLA and OLA requirements.
- Provide operational support, ensuring systems and devices are online and available; this includes non- business hours escalation on-call support
- Participate in group capability, staffing requirements, and potential new deal reviews.
- Assist in resourcing, scope of work, and reporting discussions.
- Provide operational guidance to Network operations Engineers and other Operations staff.
- Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.) as well as evolving client requirements.
- Help formulate Best Practices and deploy standard repeatable build outs and security tools management processes.
- Manage relationship with equipment/application/tool vendors and ensure they are meeting all service levels and responsibilities.
- Plan and implement medium to high-risk changes on production security systems.
- Analyze and assess the impact and risk of high- risk changes on production and non- production network environments. Perform as an internal escalation resource for higher level issues.
- Analyze system performance indicators and recommend improvement actions
- Monitor vendors’ release notes and plan necessary patching and upgrades of various network equipment and tools.
This role will require 2-3 days per week at the local office. The preferred hiring locations for this role are Cincinnati, OH; Columbus, OH; and Tampa, FL but may consider qualified applicants in other targeted locations.