Support Project Manager/Lead

We are offering a long term contract employment opportunity for a Support Project Manager/Lead in Waterbury, Connecticut. The role will focus on supporting and leading various IT projects within the organization. The successful candidate will work in a dynamic environment and will be expected to handle tasks such as troubleshooting hardware, providing end-user support, and keeping up with the latest technology advancements.

Responsibilities:

• Install, configure, and resolve issues with PCs, laptops, tablets, printers, and other applicable hardware.
• Perform basic network administration tasks, ensuring system efficiency.
• Provide both onsite and remote support and training for end users.
• Implement effective strategies for virus and malware removal.
• Troubleshoot issues with email using the Outlook platform.
• Ensure all systems are regularly updated with the latest patches, security updates, and firmware.
• Document IT processes and configurations for future reference.
• Stay updated with the latest technology advancements to provide the best support and solutions.
• Offer technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Train new users, ensuring they are comfortable with the systems.
• Handle Windows migration tasks effectively.
• Utilize skills in Cloud Technologies, Content Management System (CMS), Contract Management, Microsoft, Microsoft Azure, Agile Scrum, Auditing, Best Practices, and Change Management. • Possess proficiency in Cloud Technologies
• Familiarity with Content Management System (CMS)
• Experience in Contract Management is a necessity
• Expertise in Microsoft applications and Microsoft Azure is required
• Agile Scrum methodology knowledge is essential
• Auditing skills are a must
• Adherence to Best Practices in project management
• Experience in Change Management processes
• Coding skills are beneficial
• Ability to lead and manage teams effectively
• Excellent verbal and written communication skills
• Demonstrated ability to manage multiple projects simultaneously
• Strong problem-solving and decision-making skills
• Bachelor's degree in a related field or equivalent work experience.