Sales, Operations & Visual Merchandising Sr. Coordinator

Role Overview

The ideal candidate should be flexible and able to adapt to a fast-paced environment. The position reports directly to the Ops & Business Performance Manager. This is a full-time position.

Responsibilities

• Provide Sales Support to Sales Teams
• Place, maintain and monitor Sales Orders and International Purchase Orders
• Manage inquiries on product availability, estimated lead time for deliveries and special requests
• Manage pricelists, wishlists, inbound / outbound shipment logs, backorder lists as needed
• Own and improve the ordering process for Sales Accessories and Packaging Components
• Maintain assortments for Sales Accessories by boutique and ensure sufficient replenishment
• Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc)
• Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits

• Plan and execute seasonal in-store, windows and event product displays according to HQ guidelines and aspiring new creatives to elevate our brand image
• Propose and consolidate Visual Merchandising and Trade Marketing material order with HQ and keep track on inbound and outbound delivery and stock movement
• Ensure timely communication with HQ VM team, boutiques and vendors to accomplish all projects with good quality, timely delivery and budget control
• Provide display training to frontline staff and monitor display performance

• Maintain internal reporting and analyses and update as needed
• Support Sales Team during annual Budget Presentations to RDU Global Executive Committee and any ad-hoc quarterly Business Reviews for Richemont Senior Leadership
• Manage Weekly Sales Forecast in collaboration with Sales Team
• Manage Weekly Stock Reports and Product Delivery updates

• Identify potential process improvement opportunities and propose concrete solutions to solve inefficiencies
• Improve daily SAP operational processes through regression / enhancement testing in virtual environments
• Assist with POS Openings / Closings (opening stock order planning, SAP set-up, Master Data Maintenance)

• Autonomous, data-driven, detail oriented
• Strong time management skills / able to manage simultaneous deadlines
• Able to adapt to new ad-hoc responsibilities in a fast-paced environment
• Hands-on mentality, pro-active and problem-solving minded / strong customer service mindset
• Team player with good interpersonal competences, curiosity, and empathy
• Knowledge of SAP or similar ERP systems is a plus
• Proficiency of Microsoft Office is a must
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• 1-3 years of experience in merchandising, store planning, buying and/or supply chain, operations.
• Affinity with the luxury industry is an advantage
• Strong verbal and written communication skills in English
• Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $65,000 - $70,000

Salary will be determined based on relevant skills and experience.