Onsite Assistant Community Association Manager / ACAM (LMFL2024-7219) - Lake Mary - ref. v36093219

Overview:

We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage also serves nationally recognized developer/builder clients.

The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Community Summary:

• Interstate 4 and the 417 Greenway
• Sanford International Airport
• Lake Mary SunRail Station
• Outstanding retail shopping and restaurants
• Healthcare facilities
• Nottinghill at Oakmonte condominiums is rich with majestic oak trees, lush landscaping, and a well-manicured lake providing owners and residents with scenic, family friendly surroundings.

Responsibilities:

• Supervision of team members
• Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests, while maintaining records
• Processes and distributes incoming and outgoing mail for the office and Associations.
• Prepares and assists General Manager with monthly board packages and in-house mailings
• Deed Restriction Letters: Produce and track letters based on the site inspections. Maintain violation log, both active and resolved
• Renewals: Track expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed
• Meeting Notice Preparation: Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements
• Attendance at Meetings: Attend Board Meetings and Annual Members Meetings as needed to assist the Association Manager and to record minutes
• Prepare Minutes: Draft meeting minutes and make additions/changes as directed by the Association Manager and Board Members for assigned associations. Manage the approval process of the minutes by the Association Manager and circulate to the Board of Directors within thirty days of the meeting
• New Board Member Packets: Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting
• Maintenance of Corporate Records: Maintain and update the corporate records and minutes books for assigned associations
• Committee Coordination: Manage the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests
• Filing: Set up files for new associations as assigned and maintain association files per standard office procedures
• Research and Coordination: Assist the Association Manager with researching resident requests, securing locations and dates for meetings
• Proofread all community correspondence
• Plus other work related tasks as needed

Qualifications:

• Associate degree required.
• Minimum of one (1) year(s) Homeowner Association (HOA) Management experience required
• Must be bilingual - required
• Previous onsite management experience strongly preferred
• Strong interpersonal, supervisory and customer service skills are required.
• Able to set priorities, plan, organize, and delegate effectively.
• Strong written and verbal communication skills. Must have command of the English language both written and verbal.
• Excellent phone etiquette.
• Ability to work effectively under time constraints and deadlines.
• Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.

Pay and Benefits:

$50,000 to $60,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays