Patient Service Representative

Patient Service Representative

Core Responsibilities:

• Greeting patients warmly as they arrive and leave, acting as the first point of contact
• Efficiently managing patient check-in and check-out procedures
• Scheduling and confirming patient appointments effectively.
• Collecting co-payments for services rendered while maintaining records accurately.
• Handling incoming phone calls with professionalism and courtesy.
• Thoroughly confirm and update patient demographic information in the Electronic Medical Record (EMR) system.
• Obtaining prior authorizations as required for patient treatment.
• Effectively load physician clinic templates into EMR for streamlined operations.
• Attentively compiling medical records whilst ensuring patient confidentiality.
• Excellent communication and interpersonal skills.
• Detail-oriented with an ability to handle multiple tasks.
• Proficiency in utilizing EMR systems.
• Strong organizational and time-management skills.
• Familiarity with medical terminology and patient care procedures.
• Previous experience in a similar role would be advantageous.