Customer Experience Specialist

This role offers a contract to permanent employment opportunity.

• Respond to inbound calls and assist customers with their queries
• Process customer orders received from the B2B department
• Use CRM to keep accurate and updated customer records
• Efficiently handle back office administrative tasks
• Effectively manage billing functions and backorders
• Ensure all customer interactions are properly documented
• Collaborate with other team members to enhance customer experience
• Identify and report any customer issues or complaints to the supervisor
• Continually strive to improve customer service processes and procedures
• Keep customer information confidential in accordance with company policy. • Proficiency in CRM systems to efficiently manage and track customer interactions.
• Proven ability to answer inbound calls promptly and professionally.
• Demonstrated skills in assisting customers, resolving their queries, and ensuring their satisfaction.
• Experience in handling billing functions, including preparing invoices and tracking payments.
• Familiarity with managing backorders, ensuring timely delivery of products to customers.
• Thorough understanding and experience in billing systems, ensuring accurate and prompt billing processes.