Assistant Front Office Manager - Hotel - Philadelphia
Philadelphia
Overview:
Why We Need Your Talents:
As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments.A good front office manager is also comfortable working in fast-paced and high-pressure situations.
Responsibilities:
Where You'll Make an Impact:
- Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
- Developing and managing the Front Office budget.
- Ensuring the safety and security of employees and customers.
- Working closely with our sales department to maintain the highest occupancy level.
- Achieve measurable goals to ensure guest service/satisfaction.
- Participate in the hiring process of Front Office staff to ensure the best selection
- Review staffing levels and delegate assigned responsibilities.
- Review rooms activities and promotional status with Director of Hotel Operations.
- Monitor and adjust performance to local and national competition.
- Meet with departmental directors and managers as necessary.
Qualifications:
Skills to Help You Succeed:
- Able to read and interpret instructions and directions for guests
- Able to communicate without impediment with guests and staff in all areas relating to guest service.
- Profound experience in customer service٫ office management and basic bookkeeping procedures
- Good organizational٫ multitasking and problem-solving skills
- Strong communication and interpersonal skills
Must-Haves:
- High School education or equivalent
- Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements:
- Lifting and carrying to 50lbs
- Pushing/Pull up to 100lbs
- Some Bending/kneeling
- Frequent walking and standing
- Some Sitting
- Climbing steps
- Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents
- Onsite Wellness Clinic.
- Generous retirement savings options.
- Free uniforms.
- Free parking.
- Discounted meals.
- Service and Attendance bonuses.
- Tuition reimbursement.
- Advancement opportunity.
- Discounts on hotels, theme parks, travel, and more!
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Philadelphia
Overview:
Opportunity: Task Force - Front Office Manager
HHM Hotels is seeking a Task Force Front Office leader to lead and manage the front office team on property and provide short-term and/or long-term coverage when needed. This individual...
Conshohocken, 15 mi from Philadelphia
Overview:
Opportunity: Housekeeping Supervisor
Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.
Your Growth Path
Executive Housekeeper – Front Office Manager – Assistant General Manager...
Conshohocken, 15 mi from Philadelphia
Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager
Your Focus
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using...