IT Support Engineer I, One Medical IT Support

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

We’re a technology-driven primary care organization seeking a Senior IT Helpdesk Analyst to ensure our teams have the technology and support they need to perform their jobs seamlessly.

Reporting to the IT Manager, you will handle Helpdesk, and other IT needs from the internal user teams, solving a variety of daily technical challenges for a dedicated and mission-driven workforce.

• Deliver exceptional IT Support One Medical employees, ensuring timely and effective resolution of technical issues.
• Troubleshoot and resolve hardware/software issues across Windows, macOS and Chrome OS environments.
• Install, configure and maintain operating systems, applications and associated hardware.
• Maintain an accurate inventory of all computing equipment, including computers, monitors, printers, scanners and other peripherals.
• Ensure compliance with security policies, system configurations standards and HIPAA regulations.
• Collaborate with Mission Control leaders to proactively address IT needs.
• Participate in IT projects, including testing and implementation of new systems and technologies.
• Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up to date.
• Document IT processes and procedures to standardize workflows and enhance team efficiency.
• Mentor and provide guidance to other IT analysts.
• Own IT processes and contribute to process design and improvement initiatives.
• Be available for occasional off-hour and weekend work as needed for maintenance and critical support.
• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma- 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.