Tier III IT Support Specialist (Mac/PC)
Acara Solutions, a national staffing firm with over 65 years of experience, is helping a Los Angeles non
- profit find an IT Support Specialist
- Tier III to join their organization as a direct employee with full benefits.
- $38.30 DOE.
This is an onsite position.
They have a 37.5 hour work week, 4 days onsite, 1 offsite (depending on projects and/or ticket complexity). 4 team members supporting up to 70 employees. They are looking for employer stability in the past and someone that is interested in growing within their organization.There is a fair amount of project work to be done in addition to traditional help desk related, in fact, the expectation is the majority of work will be project based. They are looking for a self-starter that can excel in an unstructured environment.
Although technical skills are important, this is a non-profit, so social skills are very important while tackling fires. There will be ample time for professional development (conferences, conventions...).
The Tier 3 IT Support Specialist supports and maintains organizational computer systems, video conferencing, and other office technology. Ongoing tasks include installing, diagnosing, repairing, maintaining, and upgrading organizational technology while also providing support and training for organization staff and LLC's.
Desktop SupportAnswer, evaluate, prioritize, and escalate support requests for user problems with hardware, software, networking.-Monitor helpdesk tickets and respond to user issues.-Evaluate the severity and priority of each support request.-Provide initial troubleshooting for hardware, software, and network issues.-Escalate unresolved issues to higher-level support or specialized teams.Maintain it security best practices for accounts, sites, and any foundation/employee information.-Implement and enforce security protocols and policies.-Monitor systems for security breaches and vulnerabilities.-Educate staff on security best practices and phishing awareness.-Ensure secure access to systems and data.
Mac/windows/mobile h/w & s/w provisioning, installation, troubleshooting.-Set up and configure new hardware (computers, mobile devices).-Install and configure software applications.-Troubleshoot hardware and software issues on various platforms.-Maintain an inventory of hardware and software assets.
Provision mobile devices, user software and service accounts, various equipment as needed.-Set up user accounts and permissions.-Configure and distribute mobile devices.-Install and update necessary software for users.-Ensure proper functioning of distributed equipment.
Responsible for assisting organization staff with a/v, web conferencing, and phone systems.-Set up and support audio-visual equipment for meetings.-Provide technical support for web conferencing tools.-Troubleshoot and resolve phone system issues.
Train users on digital whiteboards, presentation systems, and other office technology.-Conduct training sessions on using digital whiteboards and presentation systems.-Provide user guides and documentation.-Offer one-on-one training and support as needed.Provide support for digital imaging and printing.-Troubleshoot and resolve printer and scanner issues.-Maintain and manage print services.-Assist users with digital imaging tasks. Provide remote assistance for foundation staff, including llcs in remote offices and/or when working remotely.-Utilize remote support tools to assist offsite employees.-Troubleshoot connectivity and remote access issues.-Ensure remote staff have necessary tools and access.
System and software provisioning and inventory management.-Maintain an accurate inventory of it assets.-Track software licenses and ensure compliance.-Provision and manage system resources and software Assist with software and hardware procurement.-Research and recommend new hardware and software purchases.-Coordinate with vendors and suppliers.-Manage procurement processes and track orders.
Process and track orders and ensure delivery to staff.-Create purchase orders and track shipments.-Ensure timely delivery of it equipment and supplies.-Update inventory records upon receipt. Travel required to various company locations, including LLC's primarily (but not all) in Los Angeles.-Coordinate travel arrangements as needed.-Provide onsite support at different locations.-Ensure smooth operations during visits. Assist the director of it & fac with advanced projects as required.-Participate in strategic IT projects.-Provide technical expertise and support for special initiatives.-Assist in project planning and execution.