Retail Sales Associate / Customer Service

Overview:

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

At Elements Massage Tracy we value people first, we are a locally owned and operated studio providing a safe environment where ever customer and employee is welcome and feels comfortable. Our employees have opportunity to grow their professional skills and earnings through ongoing employee development programs.

Retail Sales Associates enjoy the following perks:

• Pay $17-$19per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance (full-time employees only)
• A complimentary monthly massage or facial at the studio (employees working 20+ hours/week)
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200 in additional bonuses.

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism into a story of great customer service.
• Must have availability to work nights, weekends, and holidays.

Responsibilities:

Responsibilities:

• Membership sales
• Client service, including check-in/check-out, answering client questions about our services and their accounts, and problem resolution
• Light housekeeping
• Other duties as assigned by management

**Please note, this is not a remote position.

Qualifications:

Qualifications:

• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

All individuals hired by franchise owners’ studios are their employees, not those

of ETM. Elements Massage® + design are registered trademarks owned by ETM.