Patient Care Coordindator

We are offering an opportunity for an Associate Patient Care Coordinator in the healthcare and social assistance industry, located in Bangor, Maine. You will be working in a hospital setting, ensuring efficient and effective patient care coordination.

Responsibilities:

• Greet and communicate with patients and visitors in person, maintaining a high standard of customer service
• Accurately enter and update patient demographic and financial information in the system
• Obtain, confirm, and file necessary applications and forms, ensuring signatures are on file
• Provide patients with financial responsibility information and document patient liabilities
• Collaborate with various departments including Financial Counseling, Scheduling, Financial Clearance, and clinical areas to ensure all aspects of the patient's encounter are completed as needed
• Assist patients with hospital information requests and provide wayfinding instructions
• Coordinate patient admission needs, bed assignments, and tracking boards where applicable
• Meet or exceed audit accuracy standards and work on worklists and error reports in a timely manner
• Maintain a safe environment by complying with policies and procedures, report and directly address environmental hazards and violations of patient safety policy and/or protocol when observed
• Perform other duties as requested.
• Proficiency in customer service and call center customer service
• Familiarity with office functions and operations
• Ability to prepare and maintain documentation
• Knowledge of procedures and policy implementation
• Experience in scheduling appointments and other scheduling tasks
• Experience in handling cash activity
• Proficiency in Microsoft Outlook and general computer skills
• Familiarity with the About Time software
• Ability to perform ad hoc financial tasks
• Experience in clinical trial operations is a plus
• Comfortable with video conferencing and other video-related tasks
• Familiarity with HealthCare.gov
• Experience in onsite and offshore operations
• Ability to operate photocopier machines
• Willingness to work overtime when required
• Knowledge of handling liability issues
• Adherence to rules and regulations, no violations
• Awareness of healthcare industry standards and practices.