Transplant Services Specialist, Transplant/Kidney - Full-Time, Days

Job Description:

Join UChicago Medicine, as a Transplant Services Specialist in our Transplant Department. The Transplant Institute provides exceptional, life-saving care to outpatients and incredible career opportunities for providers and team members. As a Transplant Services Specialist, you will serve as the first point of contact for patients, families, visitors, and staff to coordinate services with the Office of Patient Relations.

In this role, the Transplant Service Specialist is responsible for providing administrative services, data analysis, and customer service to facilitate efficient and effective access to the hospital’s patient feedback process. This position will guide patients and staff through the feedback process and works with the Office of Patient Relations team to ensure a customer-friendly experience and compliance with The University of Chicago Medicine patient complaint policy.

• Serves as the initial contact for patients, their representatives, and staff
• Effectively communicates with all parties to capture details of the feedback while demonstrating sensitivity, compassion, and caring.
• Documents feedback in the EPIC database and assign cases to the designated transplant teams for follow-up.
• Monitors department voicemail, written mail, faxes, and email for feedback.
• Follows up as necessary and enters into the database for processing.
• Maintains confidentiality in addressing sensitive patient issues.
• Performs other duties assigned.

• Bachelor’s degree preferred
• 2 years in patient advocacy and or customer service experience
• Experience working with various Microsoft based computer software programs for Excel and Word required
• Outstanding verbal and written communication skills are required
• Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment.
• Ability and willingness to cooperate with co-workers, and other hospital staff to serve the needs of patients.
• Ability to learn and incorporate new systems and processes.
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality.
• Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice.

• 1-year experience in a hospital or medical setting preferred.
• EPIC experience preferred
• Ability to serve as an administrator of a web-based database preferred

• Job Type/FTE: Full-time (1.0 FTE)
• Shift: Days, 8am-430pm
• Work Location: Onsite
• Unit/Department: Transplant Department
• CBA Code: Non-Union

Why Join Us:

Join us. Bring your passion. UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.